We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website;
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us or contacting us;
(d) information that you provide to us during telephone calls, which we may record;
(e) information that you provide to us for the purpose of subscribing to our website services;
(f) any other information that you choose to provide to us; and
(g) information arising out of the services we provide to you.
(2) Using your personal information
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) supply to you goods and services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send you marketing communications relating to our business which we think may be of interest to you (and you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
(k) keep the website secure and prevent fraud;
(l) verify compliance with the terms and conditions governing the use of the website.
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
(4) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping any password and other login details confidential. We will not ask you for your password (except when you log in to any user sections of the website).
(5) Policy amendments
(6) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee; and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for our own marketing purposes, by sending an email to us.
(7) Third party websites
Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(8) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(10) Data controller
The data controller responsible in respect of the information collected on this website is TradeHelp Ltd trading as BuyTrade.
Our data protection registration number is ZA013059.
For users of our software, additional privacy information applies which is summarised below. For full information, please access the relevant terms and conditions of use from www.BuyTrade.co.uk.
When you log in, configure and/or use the Software, we collect information from you in order to help configure your Software to the best effect for you, to support and contact you in connection with your use of the Software and connected benefits, and to inform you about products or services which we think may be of interest to you.
We are the data controller responsible in respect of the information collected about you as a user of the Software. If you link your Supplier Credit Account/s to the Software, we will share your contact and credit account details with the Supplier/s, in order to enable your orders to be linked to your credit account and to enable you to place Credit Account Orders via the Software. We will share your contact details with our suppliers so far as is required to enable your Electronic Payment Orders through the Software to be placed and fulfilled. Otherwise, unless we are legally required to do so, we will not share your data with third parties without your express consent. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at [email protected]. There may be a small charge for this service. Please let us know if the personal information which we hold about you needs to be corrected or updated.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information and any data entered into or provided by the Software. However, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping any password and other login details confidential.
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the ‘Help’ section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Google Analytics collects information anonymously.
For a full list of cookies used by Google Analytics for the purposes above, please click here.
You can opt out of Google Analytics without affecting how you visit our site.